FAQ : Frequently asked questions

Absolutely! For a daily fee, your pets are welcome to join you on your vacation with us!
A valid vaccination record must be presented upon arrival.
Please note that we do not accept Category 1 dogs or NAC (New Companion Animals).

Simply contact our reception team in advance via email or phone to learn about our late arrival procedure.

During or at the end of your stay, you can pay for extras using the following payment methods: Bank card or Cash

If you cancel your stay without having taken out cancellation insurance at the time of booking, no refund will be possible.
If you have subscribed to cancellation insurance, you will need to contact the insurance company directly with your supporting documents.

To facilitate your arrival, please complete your file in advance with your personal details (postal address, email, full name, date of birth of participants, and vehicle registration number).
Upon arrival, you will only need to leave a security deposit (by check or bank imprint) and present an ID for a quick and smooth check-in!

No, they are only included in the LOVE CABANE and the COTTAGE DU RESINIER (1-bedroom). For other rentals, you can add them as extras to your stay.

No, the end-of-stay cleaning is not included in the stay price.
Before your departure, you are required to clean your accommodation and its equipment, as well as empty and take out the trash.
You can opt for the cleaning package for an additional €70.
If you choose this option, you must still take out the trash, do the dishes, and leave the sanitary facilities clean.

No, our accommodations do not have air conditioning. However, the dense vegetation of the campsite provides natural freshness.

Yes, a deposit of €250 will be required upon check-in, either by bank imprint or check. It will be refunded upon your departure.

Televisions are available in most rentals, except for cabins (Love Cabane, Cabane du Ferret, and Cabane Tchanquée).

No, some areas of the campsite are pedestrian-only. Please contact our reception for more information if needed.

For rentals, check-out is before 10 AM. To ensure a smooth transition between guests, late check-outs are not permitted.

When booking online, you will find a section labeled “Camping Equipment & Size.” Please indicate the size and type of your equipment. Our team will do their best to allocate the most suitable pitch.

No, a deposit is not required for pitches. A deposit can be required for bike's rental.

For pitches, check-out is before 12 PM. Late check-outs are not permitted.

Yes! There are three charging stations located near the reception. All connection details are available at reception.

No, unfortunately, our campsite does not have a swimming pool.

Unfortunately, no. Our campsite is designed to offer a family-friendly and peaceful atmosphere, which is why we do not accommodate groups.

Yes, WiFi is available throughout the campsite and is included in the price. However, due to the dense vegetation, the best reception is in the common area at the campsite entrance.

Yes, in July and August, for children aged 3 to 12.

Yes, we offer rentals for hybrid bikes, mountain bikes, electric bikes, children's bikes, baby seats, and trailers.

Yes, you can order bread and pastries the day before for next-day delivery. Fresh goods are provided by our baker every morning throughout the season.

The gates are open from 8 AM to 11 PM. After 11 PM, you will need to park at reception and walk to your rental or pitch.

The nearest ocean beach is Grand Crohot Beach, located 9 km away (about a 10-minute drive).
For the Bassin d'Arcachon, the nearest beach is in Arès, 6 km away (also about a 10-minute drive).

The campsite is 25 km from the tip of Cap Ferret.

Yes! The Vélodyssée cycle path is just 2 minutes away, and there is a cycle path right in front of our entrance.

Yes, a bus connecting Bordeaux to Cap Ferret stops 1 km from the campsite. It's number 412 from ALEGO.

The Tourist Office of the Cap Ferret Peninsula is located in Claouey, 8 km away.